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Frequently Asked Questions
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  • How to place the order?

    The process for placing an order at B-Parts is quite simple!

    Just search for the part, add it to the cart, fill in the address and proceed with the secure payment.

    Please note that, if there is any failure to pay by credit card, for example, your data will not be saved! In this case, it will be necessary to re-register here: https://www.b-parts.com/en/signup/ and repeat the ordering procedure.

    If you already have a B-Parts account, simply log into your account using the link https://www.b-parts.com/en/signup/, place the item in the cart and proceed with the secure payment.

    And that's it!

  • I forgot my account password. What should I do?

    To recover your password, just follow the link below to access your account again:

    https://www.b-parts.com/password-reset/

    Thank you!

  • Do I need to have an account to order a part?

    It is not mandatory to create an account before placing the order, however if there is a failure in the payment process your data will not be saved on the B-Parts website, despite having already filled them in on the form.

    That is why we advise you to start the process by registering at https://www.b-parts.com/en/signup/, and after all the forms are completed, just add the part to the cart and make the payment. This way, if there is a failure in the payment process, you will not have to repeat the filling of the form.

  • How can I cancel an order or make changes to it?

    If your order has not been shipped, please contact us via email geral@b-parts.com, so that we can cancel or make changes to it.

    If your order has already been shipped, we are unable to change the shipping address. In this case, we advise you to contact the carrier in your country directly and take the necessary steps to get the part to the correct address.

    Any changes / cancellations must always be communicated in writing to geral@b-parts.com.

    Thank you!

  • How do I check the status of my order?

    By logging into your account and in each of the orders, you can access the status of the orders: Awaiting confirmation, booking, shipping and completed.

    It should be noted that when your order is picked up from the warehouse by the carrier, you will receive an email with the tracking number and the name of the carrier.

  • Are items included in the Cart automatically reserved?

    No. The fact of adding a piece to the Cart does not guarantee your reservation or availability.

    There are items in high demand that can be sold before formalizing payment, although they were available at the time they were added to the Cart. If this happens, B-Parts will try to present you with another alternative in stock!