Returns and refunds (Frequently Asked Questions)
How may we help you?
Is it possible to return an order?
Yes, you always have the right to return the order within 14 days, without having to justify the reason.
The return period starts from the day of the delivery of the items in your order
How do I return a part?
- 1 - To return an order and if inside the return times previously mentioned (14 days, counting from the delivery date) must obligatorily to communicate the intention to do it
How do I return a part?
1. To return an order that is within the previously mentioned deadline (14 days, from the day of delivery) you must communicate your intention to do so in writing, by email to claims@b-parts.com.
2. Returns of products that have been removed from the warranty and tamper-proof seal, or that have been manipulated are not accepted.
3. Once the possibility of return has been confirmed, the After-Sales service will share the address to which the part must be sent, and it must be wrapped and packed in the best possible conditions, so it won’t suffer any transport damage. In other words, the products must be returned in their original and complete condition, packaged in the same way as they were shipped.
4. The return must perfectly identify the sender / customer and the order number on the outside of the package. We do not accept returns where it is not possible to identify the customer on the outsider of the packaging.
5. B-Parts does not provide Return Forms. Who will assume the return charges?
All the expenses of returning will be always charged to the customer.
B-parts will refund full amount of the initial invoice.
When will I receive my refund?
Upon receipt of the returned part, and once confirmed that it is in the same state in which it was shipped, the Credit Note is issued and the refund is made to the same payment method used to make the payment.
The period for the amount to become available again depends on the method used for payment and the customers' banking institutions, and may take up to 120 hours after the refund is processed.Will I receive exactly the amount I paid for the purchase?
The refund of the order covers the part and shipping to the customer's address. If it is agreed that B-Parts will handle the collection of a particular part, will be discounted all costs inherent to the return of the order to the refund. This process will always be done with the explicit agreement of the client.
What do I do if I receive a damaged product?
In order for us to activate the parts transport insurance, it is mandatory that when receiving the order, checking that there is some damage on the outside of the packaging, the same is indicated in the document in which you sign the receipt: “accepted with damages”. Only having this mention on the order receipt document, the carrier will be liable for damages caused to your order.
Note that if you write “Subject to confirmation” does not validate any damage that occurred during transportation, just means checking quantities.
What do I do if I receive a defective product?
Knowing that the return period is 14 days, after receiving the order, it is important that within this period the customer takes the necessary steps to assemble and test the part.
If a defect is detected (warranty), it must be communicated in writing to: claims@b-parts.com
Thereafter, the After-Sales Service will provide additional written information on the procedures to be followed.
What do I do if I receive a different product than the one I ordered?
Knowing that the deadline for return is 14 days after receiving the order, it is important that within this period the customer takes the necessary steps to check the content of the order.
If any difference is detected, it must be communicated in writing to: claims@b-parts.com.
Thereafter, the After-Sales Service will provide additional written information on the procedures to be followed.
What do I do if I receive the wrong order?
If there is an exchange in the order received, please write us an email to: claims@b-parts.com as soon as possible to report what happened so that Logistics can solve the problem in the shortest possible time.
Returns of goods from non-EU country
- Please note that articles returned outside the EU, it is mandatory to write for customs it is a return on the shipping document.If this information is not explicit, we may be charged VAT and Custom duties, which B-Parts is not liable.
In case of non-clearance of the goods and consequent return to point of origin, B-Parts cannot be liable.
The entire process is the responsibility of the customer and the carrier chosen to make the return.