To leverage user experience, this site uses cookies. By scrolling this page, or closing this message, you are accepting its usage.
Yes, you always have the right to return the order within 14 days, without having to justify the reason.
The return period starts from the day of the delivery of the items in your order
All the expenses of returning will be always charged to the customer.
B-parts will refund full amount of the initial invoice.
Upon receipt of the returned part, and once confirmed that it is in the same state in which it was shipped, the Credit Note is issued and the refund is made to the same payment method used to make the payment.
The period for the amount to become available again depends on the method used for payment and the customers' banking institutions, and may take up to 120 hours after the refund is processed.The refund of the order covers the part and shipping to the customer's address. If it is agreed that B-Parts will handle the collection of a particular part, will be discounted all costs inherent to the return of the order to the refund. This process will always be done with the explicit agreement of the client.
In order for us to activate the parts transport insurance, it is mandatory that when receiving the order, checking that there is some damage on the outside of the packaging, the same is indicated in the document in which you sign the receipt: “accepted with damages”. Only having this mention on the order receipt document, the carrier will be liable for damages caused to your order.
Note that if you write “Subject to confirmation” does not validate any damage that occurred during transportation, just means checking quantities.
Knowing that the return period is 14 days, after receiving the order, it is important that within this period the customer takes the necessary steps to assemble and test the part.
If a defect is detected (warranty), it must be communicated in writing to: geral@b-parts.com.
Thereafter, the After-Sales Service will provide additional written information on the procedures to be followed.
Knowing that the deadline for return is 14 days after receiving the order, it is important that within this period the customer takes the necessary steps to check the content of the order.
If any difference is detected, it must be communicated in writing to: geral@b-parts.com.
Thereafter, the After-Sales Service will provide additional written information on the procedures to be followed.
If there is an exchange in the order received, please write us an email to: geral@b-parts.com as soon as possible to report what happened so that Logistics can solve the problem in the shortest possible time.