Q: What is the condition of the used part?

The parts marketed by B-Parts are used. They are original parts, cheaper than new ones, but as they are used they have signs of wear.Used collision parts may have small touches or scratches in the paint, any additional damage is described in the observations as accurately as possible, or visible in the photographs. The color specifications are not binding and may differ despite the color code information.

Question 1

Do I need to know the part's origin reference?

Accepted Answer

All parts of a vehicle have an original reference.Before buying, you should check through the images, the manufacturer's references, or even the VIN the compatibility of our parts with your vehicle.The references that are in your old part are essential to find a compatible part.&nbsp;Compare the references with those of your old part, before buying, to ensure compatibility.Note that small deviations in the part reference, for example, different letters at the end of a sequence have a major impact on interoperability with your vehicle.As we have parts stored in different European countries, extracted from vehicles that were assembled in different factories, it is possible that the same model of a vehicle originally uses parts with different references.&nbsp;As such, customers should be made aware of the importance of knowing the part number to find parts compatible with their vehicles.If the part number is not available in the B-Parts ads, the compatibility must be guaranteed by the customer by comparing the product images, the VIN number of the vehicle in which the part was installed or by consulting specialized workshops.

Question 2

What is the condition of the used part?

Accepted Answer

The parts marketed by B-Parts are used.&nbsp;They are original parts, cheaper than new ones, but as they are used they have signs of wear.Used collision parts may have small touches or scratches in the paint, any additional damage is described in the observations as accurately as possible, or visible in the photographs.&nbsp;The color specifications are not binding and may differ despite the color code information.

Question 3

Are parts tested before they are shipped? Are they reconditioned parts?

Accepted Answer

When the vehicle is dismantled in the junk yards, only the parts in working order / good condition are used to be reused.Parts sold by B-Parts are not reconditioned.&nbsp;They are used parts, able to be reused and that always have a guarantee.&nbsp;If something is not working properly, the After Sales Service always tries to help the customer to find a viable solution.

Question 4

Do the parts have a warranty?

Accepted Answer

B-Parts offers a guarantee on all its products, provided that the parts are assembled in workshops regulated by law.

Question 5

How long is the parts warranty?

Accepted Answer

All parts sold by B-Parts, as they are used products, include a 12 month warranty, as long as the parts are installed in certified garages.This period will be counted from the day the part is received by the customer.&nbsp;

Question 6

When can the warranty be activated?

Accepted Answer

We are dealing with a warranty when and once the part is correctly installed and during the validity of the warranty period, some non-conformity in its operation is detected.

Question 7

How do I activate the warranty on my part?

Accepted Answer

If the part is not working correctly, the customer will, in the first instance, have to communicate in writing to claims@b-parts.com with as much detail as possible of the problem that occurs with the ordered product.The after-sales department may request photos, videos, proof of installation in the workshop to be able to analyze the problem detected in the part.

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