Waranty (Frequently Asked Questions)
How may we help you?
Do the parts have a warranty?
Yes, B-Parts offers a warranty for all its products, provided the following conditions are met:
Parts must be installed by legally regulated workshops.
Installation must be demonstrated through a work/repair order and a detailed receipt, specifying the equipment, services, and labor involved.
We require this documentation because the installation of automotive parts demands technical knowledge. This way, we can determine whether any defect was already present in the part before installation or if it might have been caused by incorrect installation.
How long is the parts warranty?
For end consumers, the warranty period for parts is 18 months.
However, if a warranty claim is submitted after the initial 12 months, the customer will need to prove that the defect already existed at the time of purchase of the part.
If the part is damaged, what does B-Parts do?
If the part you received is faulty and still within the warranty period, B-Parts will act as follows:
B-Parts will replace the part with an equivalent one that is available in stock and has the same value.
If the part is unique and there is no substitute in stock, B-Parts may propose an agreement for the repair of the part or, alternatively, issue a full refund of the amount paid.
When can the warranty be activated?
You can activate the part's warranty if, once correctly installed, you detect any non-conformity in its operation during the warranty period.
How do I activate the warranty on my part?
If the part you purchased isn't working correctly, you should first report the issue in writing via our contact form, available at: https://www.b-parts.com/contacts.
It's essential to describe the problem in as much detail as possible.
Our after-sales department may later request photos, videos, or proof of workshop installation to analyze and assess the detected problem with the part.
What is excluded from the Warranty offered by B-Parts?
It's important for you to know what isn't covered by the warranty B-Parts offers on used parts:
Labor and Replacement Vehicles: Costs associated with labor for parts installation and the use of replacement vehicles are expressly excluded from the warranty of parts sold.
Consumables and Wear Parts: Items considered consumables or wear parts, such as filters, spark plugs, brake pads, or light bulbs, are not covered by the warranty.
Paint Damage or Defects: Since the parts we sell are used, it's expected that they may show signs of wear, including minor damage or imperfections in the paint. These are not covered by the warranty.
Pre-existing Defects or Damages: Any defects or damages that have already been identified and disclosed before the purchase of the item are excluded from the warranty. Therefore, it's crucial to check the product description and photos before buying.
Accessory Items Sent as Courtesy: Any accessory items included with the main part as a courtesy (e.g., mirrors in rearview mirrors or bulbs in headlights) are not covered by the warranty.
If it violates the original marks and engravings, does the part lose the warranty?
Yes, the part will lose its warranty if the identification marks, seals, or original engravings are tampered with. Some products are clearly marked with these identifications to guarantee their origin, especially if a return is necessary.
It is fundamental that these marks, seals, and engravings are not altered. Otherwise, the parts will automatically lose their warranty.
If you need to open a product in a way that might damage any mark, seal, or engraving, please contact our after-sales team before doing so.
Is there any additional aspect I should know about the warranty for engines sold at B-Parts?
Yes, it's important to consider the following aspects regarding the warranty for engines you purchase at B-Parts:
The engine warranty exclusively refers to the complete engine, which includes the cylinder head, the block, the oil pan, and their respective internal operating components.
In the case of diesel engines, the warranty also covers the injection pump and the turbo, if these elements are included in the part you purchased.
For the engine warranty to be valid, it is mandatory to prove the replacement of the timing belt. That is, the replacement of the timing belt is an essential requirement.
Exterior parts that may be mounted on the engine are excluded from the warranty. For example, these include the throttle body, injectors, piping, distributor, coils, water pump, clutch, intake and exhaust manifolds, various radiators, vacuum pumps, fans, various sensors and electrical installations, or any other part not mentioned above.
Regarding engines, engine overheating due to external causes, as well as the improper use of oils and other fluids, are also excluded from the warranty.
Is there any additional aspect I should know about the warranty for an air conditioning compressor sold at B-Parts?
For the air conditioning compressor warranty to be valid, it's essential that you follow these steps during the part's installation:
Filter replacement: Ensure the filter is replaced with a new one.
Circuit cleaning: The circuit must be cleaned using specific equipment and liquids for this purpose.
Expansion valve check and replacement: Check the condition of the expansion valve. If it's not in good condition, it must be replaced. In the case of a compressor whose cooling circuit uses a throttling valve, this must be obligatorily replaced.
Use of appropriate gas: Only use the type of gas for which the compressor was designed.
Oil level check: After the compressor is assembled, the oil level must be checked and adjusted if necessary.
No warranty will be accepted if these steps are not strictly followed.