General (Frequently Asked Questions)
How may we help you?
What is B-Parts?
B-Parts is a leading online distributor of used and original car parts. As part of the Stellantis group, the company boasts a decade of experience in the European market.
What sets B-parts apart?
- Original and Certified Parts: B-Parts' parts come from vehicles dismantled by certified scrapping centers, ensuring their origin and quality for reuse. All parts are original (OEM) and always come with a warranty.
- Convenience and Transparency: When choosing B-Parts, customers have real-time access to an updated stock of parts and can also check an estimated delivery time.
Customer Experience: The company continuously invests in providing a smooth and satisfying Browsing and purchasing experience for its users.
In short, B-Parts offers a reliable, economical, and sustainable solution for anyone looking for replacement parts for their car.
Who can buy at B-Parts?
Anyone can buy from B-Parts! Our customers include:
Automotive professionals: This includes anyone working in vehicle maintenance and repair.
Private individuals: People looking for a smart and informed way to reduce their vehicle costs by opting for original used parts.
When you choose B-Parts, you get immediate access to our updated stock of parts, all with a guarantee of functionality, and you can check the estimated delivery time.
Do you have a physical store?
No, B-Parts is exclusively online.
We don't have physical stores, but we're always here to help with your orders and questions. You can reach us in the following ways:
Online Chat: Monday to Friday, from 8:30 AM to 12:30 PM and 1:30 PM to 6:00 PM (GMT).
Phone Support: Monday to Friday, from 9:00 AM to 11:30 PM and 2:30 PM to 5:30 PM (GMT).
All orders are placed directly on our website. Our parts are stored in various European centers, ensuring wide availability and efficient distribution.
Where are the used parts that are in stock at B-Parts?
At B-Parts, you'll find a vast stock of used original parts from around 90 different brands.
All our parts come from a solid, closed, and certified network of End-of-Life Vehicle (ELV) centres located across Europe. This ensures that every part for sale can be traced back to the ELV Certificate of the vehicle it was removed from. Our supplier network strictly adheres to our high standards of quality and warranty.
Does B-Parts buy used parts from private individuals?
No, B-Parts does not buy parts or vehicles from private individuals for its stock.
We're sorry, but our supplier network is closed and certified. This approach allows us to guarantee the best quality of information, customer service, and warranty for the used parts we sell. Our supplier selection process is careful and rigorous, thus ensuring the excellence of our products.
What assurance do I have that the part i order will be delivered?
All our orders are shipped with a tracking number, which lets you follow your purchase from the moment it leaves our warehouse until it's delivered to your specified address.
Before any shipment, B-Parts performs a rigorous inspection of the parts. If we detect any functional issue or damage that wasn't initially visible, we'll contact you immediately. Our priority is to offer you a solution of similar value. The available alternatives will, of course, depend on the used parts we have in stock at that moment.
Is it safe to buy from B-Parts?
Yes, it's completely safe to buy from B-Parts. We are a global benchmark in the used car parts sector, with over 10 years of experience. Furthermore, B-Parts is part of the Stellantis Group, one of the largest car manufacturers in the world, which strengthens our credibility and solidity.
The security of your data is a priority for us. All your information is encrypted through our SSL certificate, ensuring the total protection of any sensitive data. Your personal data is kept private and confidential, and will only be disclosed with your consent or if required by law. For more details, you can consult B-Parts' Privacy Policy.
How can I contact B-Parts?
Our support team is available to help you through various channels:
Live chat on our website, Monday to Friday, from 08:30-12:30 and 13:30-18:00 (GMT+0).
Phone support, Monday to Friday, from 09:00-11:30 and 14:30-17:30 (GMT+0).
You can also send us a message anytime by clicking here. We typically respond on the same day or within the next 24 business hours.
How do I cancel my registration in the B-Parts database?
To request the deletion of your registration from our database, in accordance with the General Data Protection Regulation (GDPR), simply send your request in writing to our personal data controller.
You can do so via the following email address: rgpd@b-parts.com.