Terms and Conditions

Access to the Site

1. AMANHÃ GLOBAL, S.A., as the website owner, may, at any time, deny access to third parties, particularly for repair or maintenance purposes. Additionally, AMANHÃ GLOBAL, S.A. shall have the right to close it at any time should any circumstance occur that, in its opinion, justifies it.

Intellectual Property Rights

1. AMANHÃ GLOBAL, S.A. owns the copyright to all texts, designs, images, graphics, and other content displayed on the website.

2. Users are not authorised to reproduce, copy, alter, sell, or use these elements without obtaining prior written authorisation from AMANHÃ GLOBAL, S.A..

Privacy and personal data processing

1. For the purpose of creating a User account on the Website, Users will always be asked to provide an email contact and a password. It is the responsibility of the User to keep this data in a secure location and to change it if there are indications of unauthorised use of the account by third parties.

2. Similarly, if the data or personal information provided by Users is modified, it is their responsibility to update those elements.

3. Notwithstanding the above, the privacy of the Website Users is a particular concern for AMANHÃ GLOBAL, S.A.. In this regard, we have approved a Privacy Policy that defines the general principles applicable to the collection and processing of personal data, which we will strictly adhere to.

4. Our Privacy Policy is supplemented by our Cookies Policy.

Changes to the T&Cs

1. AMANHÃ GLOBAL, S.A. reserves the right to make any changes to these T&Cs that may prove necessary. Whenever this occurs, the changes will be published on the Website, and it is advisable for Website Users to consult it regularly.

Suggestions and Complaints

1. If Users have any questions regarding these T&Cs, they may use the following contacts: Here

Purchase

1. The Products are presented on the Website with a description that allows Users to understand their essential characteristics and price. Unless it is expressly stated that certain accessories or other parts are included, the part may be sent without them, even if they appear in the photograph of the part (e.g., door handles). This information must be confirmed in advance with the Amanhã Global S.A. customer support team.

2. The Buyer selects the Product(s) they wish to purchase.

3. The Buyer confirms their choice of Product(s) and acknowledges and accepts these T&Cs with a validation click.

4. At that moment, the order amount will be debited, except in cases where payment has been made previously.

5. AMANHÃ GLOBAL, S.A. undertakes to confirm and/or inform the User of the availability of the Product(s) ordered as soon as possible, typically within 48 working hours of receiving the information as provided in point 4) above. In case of unavailability, B-Parts will reimburse the User for the order amount using the same payment method. For orders paid through PayShop, the refund will be made to PayShop.

6. If the availability of the product is confirmed (or not), a communication is sent to the Buyer (email, SMS, or other message) to inform them of the order's shipment or cancellation.

7. In case of full or partial order confirmation, the resolutive condition that is part of the purchase and sale agreement between the Buyer and AMANHÃ GLOBAL, S.A. does not apply. AMANHÃ GLOBAL, S.A. thus assumes the definitive commitment to send the order within the stipulated period.

8. If the availability of all or part of the Products ordered by the Buyer is confirmed, those Products are shipped by AMANHÃ GLOBAL, S.A..

9. The product(s) are considered received on the date on which the Buyer or a third party, other than the carrier, acquires physical possession of the product(s) or, in the case of several goods ordered by the Buyer in a single order and delivered separately, on the date on which the Buyer or a third party, other than the carrier, acquires physical possession of each good.

Price and Payment

1. The purchase price of the product is determined by AMANHÃ GLOBAL, S.A..

2. For shipments within the European Union, the price indicated already includes an estimate of the applicable taxes, duties, and shipping costs. However, depending on the information provided by the User and the type of part to be sent, it may be necessary in exceptional situations (particularly for customisable or miscatalogued parts) to recalculate the price of the part and/or shipping costs. In such cases, the User will be informed to settle the difference and may choose to do so or request a refund of the order.

3. For shipments outside the European Union, it will always be necessary to confirm the taxes, duties, and shipping costs in the descriptive sheet. Additionally, orders may be subject to import taxes and duties that are applied when the order arrives at its destination. The User will be responsible for paying any import taxes and duties not included. Please contact your local customs office for more information and a 'destination cost estimate' before placing your order.

4. All orders are charged in EUR.

5. The currency converter is for informational purposes only and should not be considered accurate or in real-time; actual rates may vary. Obvious pricing errors (including misprints) are not binding.

6. The order can be paid for through one of the following:

   1. Credit cards from the VISA or Mastercard network

   2. PayPal

   3. Bank transfer to IBAN PT50 0007 0000 0019 5735 5252 3

   4. ATM or homebanking;

   5. MBWay.

   6. Klarna: In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

Right of withdrawal

1. The User is aware that all products sold by AMANHÃ GLOBAL, S.A. are used parts from accident-damaged or end-of-life vehicles, in conditions to be reused in other vehicles.

2. The Buyer has a period of 14 (fourteen) days from the receipt of the ordered Product(s) to exercise their right of withdrawal with AMANHÃ GLOBAL, S.A., without compensation and without needing to state a reason, with the exception of the situations identified in these Terms and Conditions.

3. The right of withdrawal must always be exercised by the User in writing, via a ticket submitted in the customer support chat, to the email claims@b-parts.com, or by post. They may use the resolution form provided in Annex I to these Terms and Conditions or any other unequivocal statement of contract resolution.

4. If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the shipping costs are reimbursed. The Buyer is responsible for the return shipping costs.

5. The Product(s) must be returned in their original and complete condition (packaging, accessories, instruction manual, etc.), packaged in the same way as at the time of shipment, within 14 (fourteen) days from the date of communication in point 2 (two) above, to the headquarters of AMANHÃ GLOBAL, S.A. in Portugal, or to the address indicated by AMANHÃ GLOBAL, S.A.

6. It is the Buyer's responsibility to prove the timely return of the Product(s).

7. If the contract is terminated under these terms, the Buyer has the right to be reimbursed for all payments made, including delivery costs (except for additional costs resulting from their choice of a shipping method other than the least expensive standard shipping method offered by us), within 14 days from the date on which they inform us of their decision to terminate the contract. However, AMANHÃ GLOBAL, S.A. has the right to withhold the reimbursement until the Product(s) are received back and inspected.

8. The contractual right to return products applies exclusively to products that can be returned under the same conditions in which the consumer received them. Therefore, after receiving the Product(s), we will examine them to verify that they are in the same condition as when the Consumer received them. No refund will be issued if the Product(s) have been used or damaged. Therefore, the Buyer must handle them with care.

9. We will make the reimbursement using the same payment method used in the initial transaction, unless expressly agreed otherwise. In any case, the Buyer does not pay any fees resulting from the reimbursement.

10. In accordance with applicable legal provisions, the right of withdrawal cannot be exercised for any product from which the warranty and inviolability seal has been removed, or that has been tampered with without the express written authorisation of AMANHÃ GLOBAL, S.A..

11. The exercise of the right of withdrawal does not affect the Buyer's right to inspect the nature, characteristics, and functioning of the goods with due care.

12. The Buyer may be held liable for the depreciation of the goods if the handling carried out to inspect the nature, characteristics, and functioning of those goods exceeds the handling usually permitted in a commercial establishment.

13. The Buyer may also be held liable for any decrease in the value of the products resulting from their delivery to B-Parts.

14. ANNEX I - MODEL RESOLUTION FORM

15. In the case of products that have the same reference and are still not compatible, AMANHÃ GLOBAL, S.A. will not be responsible for this incompatibility. Therefore, it is the Buyer's responsibility to always verify whether the product they are purchasing is suitable for their vehicle.

AMANHÃ GLOBAL, S.A. offers a warranty on all its products that exhibit material damage, do not function, or do not conform to the specifications available on the product page. In the case of products fitted to vehicles, it is a necessary condition for the right to the warranty that the respective fitting is carried out in a legally authorized workshop and that the purchased parts are used in passenger or commercial vehicles compatible with the reference of the purchased part, in a prudent and appropriate manner. The invoice from the entity that carried out the procedure is essential and will be requested by AMANHÃ GLOBAL, S.A. when opening a claim, except if the installation is not completed, in which case a work order can be used. In any case, the document must detail all procedures and replaced components. For the avoidance of doubt, this warranty does not cover parts fitted to automobiles for participation in any events (including, but not limited to, sporting events) and any losses or liabilities arising therefrom.

Given that these are used products, the User accepts and agrees that the warranty period for the products sold is 12 months after delivery of the product, unless otherwise provided by applicable law.

In the event of a fault or error during the warranty period, the User must notify - in particular by email or any other written means that can be proven - and deliver the goods under warranty to AMANHÃ GLOBAL, S.A., without undue delay, so that they can be assessed and AMANHÃ GLOBAL, S.A. can decide between restoring conformity by sending a product of equivalent characteristics and price, repairing the product, reducing the price, or terminating the contract, unless otherwise provided by applicable law.

If the product has defects, the User must, where applicable, prove that they existed on the date of purchase, unless otherwise provided by applicable law.

The following cases are excluded from this warranty:

1. Consumables and parts subject to wear and tear, including filters, gaskets, O-rings, oils, flywheels, clutches, bulbs, and other similar products;

2. Products that involve cutting or customisation, including any cut parts such as catalytic converters, mudguards, and other similar products;

3. Damage caused by transport not reported within 24 hours of receiving the parts;

4. Pre-existing damage, paint defects, or additional work motivated by previous repairs to the sold product, given that the parts are used and may show signs of use;

5. Products that have the same reference and are still not compatible, it being the Buyer's responsibility to verify before ordering whether the product they are purchasing is suitable for their vehicle.

The products sold by B-Parts are duly identified by their own markings and engravings, for the correct identification of their origin and to prevent unauthorised handling thereof, should they need to be returned. These markings and engravings cannot be tampered with; otherwise, the items will lose their warranty.

In all cases, and to the extent permitted by applicable law, labour costs, the use of replacement vehicles, and any other direct or indirect damage resulting from a claim filed by the User are expressly excluded from the warranty on the parts sold by AMANHÃ GLOBAL, S.A.. Without prejudice to the foregoing, in the case of warranties related to engines/gearboxes, the Client may request a commercial compensation of €150 for labor costs associated with the assembly/disassembly of the damaged item.

The invoice is your proof for any claim, so this document must be kept by the User to exercise their rights.

The non-conforming/damaged product must be returned to AMANHÃ GLOBAL, S.A., unless AMANHÃ GLOBAL, S.A. expressly and in writing waives this right.

To the extent permitted by applicable law, the liability of AMANHÃ GLOBAL, S.A. arising from the sale of products to Users is limited to the value of the respective order.

Additional Conditions for the Activation of the Engine Warranty

1. The engine warranty covers exclusively the main part of the engine, comprising the cylinder head, block, crankcase, and internal operating components. The warranty also includes the injection pump, injectors, and turbocharger, if it is a turbocharged engine.

2. Due to the impossibility of guaranteeing the maintenance operations that were carried out on the engine and whether they were performed under the conditions intended by the manufacturer, the activation of the warranty depends on the prior replacement of the TIMING BELT KIT, i.e., all parts recommended by the manufacturer in that operation (specifically BELTS, TENSIONERS, and, if not included in the timing belt kit, the WATER PUMP).

3. In the case of engines with chain distribution, this must be duly checked before installation, and its replacement is not necessary.

4. Given that the products sold were in storage, replacement of the THERMOSTAT is necessary.

5. It is also recommended to change the GASKETS, FILTERS, OILS, ANTIFREEZE, and any ENGINE WEAR PARTS, provided that they are not marked with a warranty seal (label or colour mark) - in case of doubt, the User must request authorisation from AMANHÃ GLOBAL, S.A. before proceeding with the violation of the seal, otherwise they will lose the right to the warranty. The engine is a used and worn part, so it may consume oil within the manufacturer's limits.

6. Parts of the main engine structure, namely the crankcase, block, cylinder head, and valve cover, as well as other parts containing seals or warranty marks, and also any gaskets between the aforementioned engine parts, may only be disassembled or replaced with the authorization of AMANHÃ GLOBAL, S.A., otherwise the warranty will be void.

7. The warranty excludes external parts that are installed on the engine, such as: injectors, distributors, coils, water pumps, clutches, intake and exhaust manifolds, various radiators, depressors, fans, various sensors and electrical installations, or any other parts not mentioned previously. Regarding engines, the warranty also excludes overheating and engine overheating due to causes independent of the engine and the improper use of oils and other fluids.

Additional Conditions for the Activation of the A/C Compressors Warranty

1. For this type of part, no warranty claim will be accepted unless the following steps are followed:

   1. Replacement of the filter

   2. Cleaning of the circuit, using appropriate equipment and liquids

   3. Verification of the expansion valve, which, if not in good condition, must be replaced. If it is a compressor whose cooling circuit uses a throttle valve, this must be replaced.

   4. Use of the appropriate gas for which the compressor was designed

   5. Verification of the compressor oil level after installation.

These Terms and Conditions are subject to Portuguese law, and for all matters arising from them, the parties elect the jurisdiction of the District of Porto, to the extent permitted by applicable law.

In the event of a consumer dispute, as defined by Law No. 144/2015 of 8 September, the consumer may resort to the competent alternative consumer dispute resolution entity: Centro de Informação de Consumo e Arbitragem do Porto - https://cicap.pt/ .

Without prejudice to the provisions of legislation, statutes, and regulations to which alternative consumer dispute resolution entities are bound, the consumer may opt for the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr, the alternative consumer dispute resolution entity of their domicile, or the alternative dispute resolution entity with specialised competence, if one exists for the sector in question. The updated list of all available alternative consumer dispute resolution entities can be consulted at www.consumidor.pt.

Personal Data

1. Under the terms of the RGPD, “Personal Data” will be any “information related to any one person identified or identifiable (“data holder”); any individual person who can be identified, directly or indirectly, especially in reference to an identifier, as for example a name, an identification number, location data, electronic identifiers, or in reference to one or more specific elements of their physical, physiological, genetic, mental, economic, cultural or social identity of that individual, is considered identifiable;”.

Parties responsible for treatment of personal data

1. Responsibility for treatment of personal data which may be conveyed within the scope of the Site’s use, independently of its nature or ownership, will always be the purview of à AMANHÃ GLOBAL, S.A.,represented by Luís Vieira.
   
   
   
   Whenever justified, AMANHÃ GLOBAL, S.A. may resort to Subcontracted parties, being considered as, individuals or organisations which treat personal data, a fact which is given implied consent by the Site’s users.
   
   
   
   In particular, the resort to Subcontracted parties will take place for purposes of: management of the business relationship between AMANHÃ GLOBAL, S.A. and companies which provide logistics, sales and supply services, payment processing and invoicing, warranty for execution of due diligence and backoffice operations, namely technical and operational support and assistance necessary for the functioning of the Site, as well as all others considered necessary and/or convenient, at any time.
   
   
   
   The Subcontracted parties used by AMANHÃ GLOBAL, S.A. will implement all technical and organisational measures adequate to the protection of personal data which are passed on by you, in such a way as to assure the defense of the rights and interests of the holders.

Collection and Treatment of personal data

1. The access and the mere use of the Site by Users does not imply the collection or treatment of any personal data. However, whenever the User creates an account on the Site, certain data will be collected, the nature of which varies according to the purpose associated with it. The purposes associated to the collection and treatment of data may be consulted in part D of this PP.

Purposes associated with the collection and processing of personal data

1. Personal data provided in connection with use of the Site will be processed and stored in a computer database specifically created for this purpose and are mandatory to supply as they are necessary and indispensable for the fulfillment of the following purposes: (i) for the management of your registration as a user of the Site; (ii) for the development, fulfillment and execution of the contract for the purchase or provision of services that you have entered into with us on the Site; (iii) to satisfy orders that you place through customer support; (iv) for marketing purposes and; (v) to comply with legal obligations in current use.

Legal grounds that allow us to process your data

Data retention period

Rights of holders of personal data

1. The Site users are assured, independently of the capacity in which they act, the right to access, rectify, withdraw consent, oppose treatment for the purposes previously stated, delete, limit and carry the data which they might have conveyed.
   
   
   
   The rights of users previously mentioned may be exercised at any given moment, being sufficient for that effect that the interested parties send those requests in writing to the representative of the Responsible for Treatment of Personal Data - rgpd@b-parts.com.
   
   
   
   With no damage for that mentioned in the previous terms, the Site users who have conveyed their personal data may also file, whenever deemed pertinent, a complaint with the National Control Authority (Comissão Nacional de Proteção de Dados – CNPD), the contacts of which can be consulted at https://www.cnpd.pt/.

Period for Keeping of personal data

1. Personal data collected and treated by AMANHÃ GLOBAL, S.A. will be kept for as long as the subscription of Site users is active.
   
   
   
   Once the user’s subscription to the site is extinct, the personal data that he/she has conveyed to AMANHÃ GLOBAL, S.A. will be kept up to 1 (one) year counting from that date, except if another conversation deadline is stated in the applicable law.
   
   
   
   However, the site user can, at any time, request from AMANHÃ GLOBAL, S.A. the deletion of the personal data that have been conveyed.

Purposes associated to collection and treatment of personal data

1. Personal data supplied within the scope of the site’s use will be treated and stored digitally on databases specifically created for this effect, and are compulsory as they are necessary and indispensable to uphold the following purposes: undertaking of Buyers’ subscriptions; access, use and fruition of the Site by them; execution of other purposes, including the rendering of services to Buyers, the undertaking of marketing and sales operations, including sending of information regarding new or current products, offers or other promotional actions; adherence to applicable legal obligations (namely of a fiscal, administrative and judicial nature).

Security measures

1. AMANHÃ GLOBAL, S.A. is committed to the protection of the privacy of Site users. So, it uses highly innovative security systems which guarantee that any personal data which is conveyed to it by the Site users is adequately stored and protected, foresseing and preventing any unauthorised access to these elements, as well as their loss, divulging, destruction or use beyond the purpose that justified their collection.
   
   
   
   Concretely, AMANHÃ GLOBAL, S.A. adopts the following security measures:

   1. Encryption of all personal data which is conveyed to it;

   2. Compulsory use of a personal password for each User;

   3. Added safeguard of data regarding Users’ debit or credit cards. This type of data will not be stored, thus ensuring that no third parties can access them or use them;

   4. Constant supervision of IT servers to reduce any chance of attack or vulnerability situation.

Cookie Policy

1. The Site uses Cookies, these being understood as text files which identify the User’s computer in the AMANHÃ GLOBAL, S.A servers. So, the used Cookies do not individually identify the Site’s User, and thus do not constitute a tool for the collection of personal data.

Changes to the Privacy Policy

1. AMANHÃ GLOBAL, S.A. reserves the right to undertake changes which are revealed to be necessary to this PP. Whenever this happens, those changes will be published on the Site.