Question 1

Do I need to know the part's origin reference?

Accepted Answer

Yes, it's crucial to know the original part number of the part you're looking for. All vehicle parts have an original manufacturer reference.Before making a purchase, it's essential to verify the compatibility of the part you intend to buy with your vehicle. You can do this by checking the images we provide, the manufacturer references in the product description, or, if possible, the Vehicle Identification Number (VIN) of the vehicle where the part was installed.The references found on your old part are essential for finding a compatible one. It's crucial that you compare these references with those we indicate in our store before purchasing to ensure compatibility.It's important to note that small differences in the part reference, such as different letters at the end of a sequence, can have a significant impact on interoperability with your vehicle.Given that our parts are stored in various European countries and are extracted from vehicles assembled in different factories, it's possible that the same vehicle model originally uses parts with different references. Therefore, customers should be aware of the importance of knowing the part references to find those compatible with their vehicles.If the part reference is not available in B-Parts' listings, compatibility must be guaranteed by you through comparing product images, the VIN of the vehicle in which the part was installed, and by consulting specialized workshops.

Question 2

What is the condition of the used part?

Accepted Answer

The parts sold by B-Parts are used parts. They are original manufacturer components, offered at a more accessible price than new parts. As they are used, it's natural for them to show signs of wear from their previous use.In the specific case of used collision parts, these may have small dents or scratches in the paint. Any additional significant damage will be described in the remarks with the greatest possible precision and/or will be visible in the product photographs. Please note that color specifications are not binding and may differ slightly, even if a color code is indicated.If you have any questions or need more information about a specific part, don't hesitate to contact our sales team via our chat or by phone. We're here to help!

Question 3

Are parts tested before they are shipped? Are they reconditioned parts?

Accepted Answer

When vehicles are dismantled at  junk yards, only parts that are in good working condition are salvaged for reuse.The parts sold by B-Parts are not reconditioned. They are used parts that are suitable for reuse and always include a warranty. Should something not be working properly, our After-Sales Service will always be available to help you find a viable solution.

Question 4

Do the parts have a warranty?

Accepted Answer

Yes, B-Parts offers a warranty for all its products, provided the following conditions are met:Parts must be installed by legally regulated workshops.Installation must be demonstrated through a work/repair order and a detailed receipt, specifying the equipment, services, and labor involved.We require this documentation because the installation of automotive parts demands technical knowledge. This way, we can determine whether any defect was already present in the part before installation or if it might have been caused by incorrect installation.

Question 5

How long is the parts warranty?

Accepted Answer

For end consumers, the warranty period for parts is 18 months.
However, if a warranty claim is submitted after the initial 12 months, the customer will need to prove that the defect already existed at the time of purchase of the part.&nbsp;

Question 6

When can the warranty be activated?

Accepted Answer

You can activate the part's warranty if, once correctly installed, you detect any non-conformity in its operation during the warranty period.

Question 7

How do I activate the warranty on my part?

Accepted Answer

If the part you purchased isn't working correctly, you should first report the issue in writing via our contact form, available at: https://www.b-parts.com/contacts.It's essential to describe the problem in as much detail as possible.Our after-sales department may later request photos, videos, or proof of workshop installation to analyze and assess the detected problem with the part.

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